At Parc Leslie, we are committed to protecting the privacy and security of the personal information we collect from our visitors and campers. This policy explains how we handle your data in compliance with Quebec’s Law 25 (the Act respecting the protection of personal information in the private sector).
1. What Information We Collect
We only collect the information necessary to provide our services and manage our operations.
- Reservation Data: When you book a campsite or cabin, we collect your name, address, email, phone number, and payment information.
- Website Traffic: We use technological tools (like cookies) to collect data such as your IP address, browser type, and pages visited to improve our website.
- Communication: If you contact us via email or phone, we keep a record of that correspondence to assist you.
2. Why We Collect It (Purpose)
We use your data for the following specific purposes:
- To process and manage your park reservations.
- To communicate important updates regarding your stay (e.g., weather alerts, check-in info).
- To comply with legal and tax obligations.
- To analyze website performance and improve user experience.
3. Consent and Tracking Technologies
When you visit our website, non-essential cookies (tracking/profiling) are disabled by default.
- Opt-in: By clicking “Accept” on our cookie banner, you consent to our use of these technologies.
- Withdrawal: You may withdraw your consent at any time by clearing your browser cookies or contacting our Privacy Officer.
4. How We Share Your Information
We do not sell your personal data. We only share information with third parties in these cases:
- Service Providers: We use trusted partners for payment processing (e.g., Stripe) and reservation management systems. These providers are contractually bound to protect your data.
- Legal Requirements: We may disclose data if required by law or to protect the safety of our visitors.
- Outside Quebec: Some of our service providers may store data on servers located outside of Quebec (e.g., in other Canadian provinces or the U.S.). We ensure these transfers meet Law 25’s “equivalent protection” standards.
5. Data Retention and Destruction
We keep your personal information only as long as necessary for the purposes it was collected:
- Booking Records: Retained for 7 years to comply with tax and audit regulations.
- Marketing Data: Retained until you unsubscribe or withdraw consent.
- Destruction: Once the retention period ends, we securely shred physical documents and permanently delete or anonymize electronic data.
6. Your Rights
Under Quebec law, you have the right to:
- Access: Request a copy of the personal information we hold about you.
- Rectification: Request that we correct any inaccurate or incomplete data.
- Erasure: Request that we delete your data (subject to legal retention requirements).
- Portability: Receive your data in a structured, technological format.
7. Contact Our Privacy Officer
If you have questions, complaints, or wish to exercise your rights, please contact our designated Privacy Officer:
Jon Stewart, Data Lead Email: jon@calumetmedia.ca
Address: 460 Chem. Belmont, Otter Lake, QC J0X 2P0
Phone: (819) 453-7382